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Welcome to Shoe Paradise Shop! We’re delighted you’ve chosen our premium footwear for your journey. These Terms and Conditions outline the rules for using our website and purchasing our products. By accessing cityshoesstore.com, you agree to these terms.

1. Our Shop & Target Customers

Shoe Paradise Shop caters to fashion-conscious men and women seeking quality footwear including boots, heels, loafers, sandals, and athletic shoes. Our products are designed for customers who value both style and comfort.

2. Website Use & Intellectual Property

2.1 License to Use

We grant you limited access to use our website for personal shopping purposes. All content (images, text, logos) remains our exclusive property.

2.2 User Responsibilities

You agree to:

  • Provide accurate account information
  • Not misuse our website or content
  • Not attempt unauthorized access to our systems
  • Comply with all applicable laws

3. Product Information

We take care to accurately display product colors and details, but slight variations may occur due to device display differences. All sizes are in US measurements unless specified otherwise.

Note: For hygiene reasons, certain items (insoles, accessories, slippers marked as final sale, and HOT SALE items) cannot be returned unless defective.

4. Ordering & Payment

4.1 Order Process

Your order represents an offer to purchase which we accept when we ship. We reserve the right to cancel orders for any reason, including inventory limitations.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We never store your full payment details.

4.3 Pricing

All prices are in USD. We occasionally run promotions which may affect pricing. Sale prices are valid only during the promotion period.

5. Shipping Policy

5.1 Processing Time

Each order is hand-packed with care at our Kansas City headquarters within 1-2 business days.

5.2 Shipping Options

Method Cost Carrier Delivery Time Features
Standard Shipping $12.95 DHL or FedEx 10-15 business days after shipment Tracking & insurance included
Free Shipping Free (orders over $50) EMS 15-25 business days after shipment Basic tracking

5.3 International Orders

We ship worldwide except to certain restricted Asian countries and remote regions. International customers are responsible for:

  • Customs duties
  • Import taxes
  • Other potential fees

Delivery estimates may vary based on customs processing.

6. Returns & Exchanges

6.1 Return Eligibility

We accept returns within 15 days of delivery for items that are:

  • Unworn
  • With all original tags attached
  • In original packaging

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Insoles & accessories (unless defective)
  • Slippers marked as final sale
  • All HOT SALE items (unless defective)

6.3 Return Process

  1. Email [email protected] within 15 days
  2. Wait for return authorization (1 business day)
  3. Package items securely with original packaging
  4. Ship to: Shoe Paradise Shop Returns, 923 Sun Valley Road, Kansas City, MO 64101 USA
  5. Allow 3-5 business days for refund processing after we receive your return

6.4 Refunds

Refunds are issued to your original payment method. Shipping fees are non-refundable unless the return results from our error.

6.5 Exchanges

For exchanges:

  • We’ll ship your replacement after receiving your return
  • Price differences will be adjusted (you pay more or receive refund for less)

7. Customer Responsibilities

You agree to:

  • Provide accurate shipping information
  • Inspect products upon delivery
  • Contact us immediately about damaged/incorrect items
  • Pay any applicable customs fees
  • Cover return shipping costs (unless our error)

8. Limitation of Liability

Shoe Paradise Shop shall not be liable for:

  • Delays beyond our reasonable control
  • Minor color or texture variations
  • Customs delays or fees
  • Consequential damages from product use

Our maximum liability is limited to the purchase price of the product.

9. Privacy Policy

Your privacy matters. Our separate Privacy Policy details how we collect, use, and protect your information.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by Missouri law. Any disputes shall be resolved in Kansas City courts.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Phone: +1 (800) 555-SHOE
Mail: Shoe Paradise Shop, 923 Sun Valley Road, Kansas City, MO 64101 USA

Thank you for choosing Shoe Paradise Shop! We’re committed to making your footwear journey as comfortable as our shoes.