At Shoe Paradise Shop, we want your shoe shopping experience to be as comfortable as our premium footwear. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We hand-pack each order with care at our Kansas City headquarters. Please allow:

  • 1-2 business days for order processing before shipment

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

2. Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing.

International Shipping

We ship worldwide (excluding certain restricted Asian countries and remote regions). International customers are responsible for any customs duties or taxes imposed by their country.

Our Flexible Returns Policy

We stand behind every pair we make. If your shoes don’t fit perfectly or meet your expectations, our returns process is as simple as slipping into your favorite loafers.

Return Eligibility

  • 15-day window: Returns must be initiated within 15 days of delivery
  • Original condition: Items must be unworn, with all tags attached and in original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Insoles & Accessories (unless defective)
  • Slippers marked as final sale
  • All HOT SALE items (unless defective)

Simple 5-Step Return Process

  1. Initiate Your Return
    Email our Customer Happiness Team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval
    We’ll respond within 1 business day with return instructions and your RMA number.
  3. Package Carefully
    Return items in original packaging with all tags attached. Include your order number inside the package.
  4. Ship Back
    Send your return package to:
    Shoe Paradise Shop Returns
    923 Sun Valley Road
    Kansas City, MO 64101
    USA

    We recommend using a trackable shipping method as you’re responsible for return shipping costs.

  5. Receive Refund/Exchange
    See below for processing timelines.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Shoe Paradise Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]) purchased on [Purchase Date].

Item(s) to return/exchange:

  • [Product Name] (Size: [Size], Color: [Color])
  • Reason: [Fit Issue/Defective/Other]

For exchanges, I would prefer:

  • [New Product Name] (Size: [Size], Color: [Color])

Please advise on next steps. I’ve reviewed the return policy on your website.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Refund & Exchange Details

Refund Processing

  • Allow 3-5 business days for us to process your return after receipt
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchanges

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

International Returns

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may take 7-10 additional days for international bank processing

Defective or Incorrect Items

If you receive a defective item or incorrect product (we hope our Kansas City quality control never lets this happen!):

  • Contact us immediately at [email protected]
  • We’ll provide a prepaid return label and expedite your replacement
  • You may keep the incorrect item if return shipping would be prohibitive

Need Help?

Our Customer Happiness Team walks in your shoes – contact us at [email protected] or +1 (800) 555-SHOE.