At Shoe Paradise Shop, we craft our footwear with care and stand behind every pair. If your purchase doesn’t fit perfectly or meet your expectations, our returns policy is as comfortable as our premium slippers.

Our Promise to You

We accept returns and exchanges within 15 days of delivery for most items in their original condition (unworn, with tags and original packaging). Your satisfaction matters as much as the quality stitching in our Oxfords.

Note: For hygiene reasons, we cannot accept returns on insoles & accessories (unless defective) or slippers marked as final sale. All HOT SALE items are final sale unless defective.

Simple Return Process

  1. Initiate Your Return: Email our Customer Happiness Team at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Wait for Approval: We’ll respond within 1 business day with return instructions and your RMA number.
  3. Package Carefully: Return items in original packaging with all tags attached. Include your order number inside the package.
  4. Ship Back: Send your return package to:

    Shoe Paradise Shop Returns
    923 Sun Valley Road
    Kansas City, MO 64101 USA

    We recommend using a trackable shipping method as you’re responsible for the return shipping costs.
  5. Receive Refund/Exchange: See details below for processing timelines.

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear Shoe Paradise Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]) purchased on [Purchase Date]. Item(s) to return/exchange: – [Product Name] (Size: [Size], Color: [Color]) – Reason: [Fit Issue/Defective/Other] For exchanges, I would prefer: – [New Product Name] (Size: [Size], Color: [Color]) Please advise on next steps. I’ve reviewed the return policy on your website. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund & Exchange Details

Refund Processing:
– Allow 3-5 business days for us to process your return after receipt
– Refunds will be issued to your original payment method (Visa, MasterCard, JCB, PayPal)
– Shipping fees are non-refundable unless the return is due to our error

Exchanges:
– We’ll ship your replacement item once we receive your return
– If the exchange item costs more, you’ll need to pay the difference
– If it costs less, we’ll refund the difference

International Returns

For customers outside the U.S. (excluding restricted Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may take 7-10 additional days for international bank processing

Defective or Incorrect Items

If you receive a defective item or incorrect product (we hope our Kansas City quality control never lets this happen!):

  • Contact us immediately at [email protected]
  • We’ll provide a prepaid return label and expedite your replacement
  • You may keep the incorrect item if return shipping would be prohibitive

Questions? Our Customer Happiness Team walks in your shoes – contact us at [email protected] or +1 (800) 555-SHOE.