Welcome to Shoe Paradise Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium footwear, delivery options, and customer service policies. Can’t find what you’re looking for? Contact our friendly team at [email protected].

About Our Products

Q: What types of shoes do you offer?
A: We specialize in comfortable, stylish footwear for both men and women, including boots, clogs, flip flops, heels, loafers, mules, oxfords, sandals, slippers, and sneakers. Our collection is carefully curated to combine fashion with comfort.
Q: Do your shoes offer good arch support?
A: Absolutely! Just like our reliable delivery process, we engineer our shoes with comfort in mind. Many styles feature built-in arch support, and we also offer complementary insoles for added comfort.
Q: How do I choose the right size?
A: Each product page includes detailed sizing information. We recommend measuring your foot and comparing it to our size chart. If you’re between sizes, we suggest sizing up for comfort.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: You may request changes within 1 hour of placing your order by contacting our customer service. After this window, your order enters our quality control process and cannot be modified.

Shipping & Delivery

Q: Where do you ship?
A: We offer global delivery (excluding select Asian and remote regions) from our Kansas City workshop. Our carriers have extensive experience handling footwear shipments worldwide.
Q: What are my shipping options?
A: We offer two convenient options:
Express Track ($12.95): DHL/FedEx delivery in 10-15 business days after 1-2 day processing
Comfort Cruise (Free on orders over $50): EMS delivery in 15-25 business days after processing
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. Our real-time tracking system lets you follow your package from our workshop to your welcome mat.
Q: Why does processing take 1-2 days?
A: We perform a thorough quality check and careful packaging for every order—because we treat your shoes with the same attention we’d want for our own collection.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return policy from the delivery date. Items must be unworn, in original condition with all packaging. We’ll make it right because life’s too short for uncomfortable shoes!
Q: How do I initiate a return?
A: Email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

Account & Technical Issues

Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your registered email address.
Q: Why can’t I see certain products in the menu?
A: Our double-filtered menu (by style AND gender) helps you find your ideal pair faster. Try adjusting your filters to see more options.
Q: The website isn’t loading properly—what should I do?
A: Try clearing your browser cache or using a different browser. If issues persist, please contact us with details about your device and browser version.

Still have questions? Our customer happiness team is ready to help at [email protected]. We’re committed to helping you step out in style and comfort!